This week’s prompt has turned into a bit of a rant, so I’ll try and keep it short. I’ve had a rough week with customers not doing the one thing I need them to do – read the instructions. A large part of my job in IT is providing answers to questions or how to documents that are regularly left unread. I just don’t get it. I am that nerd who sits down with any new device or item and reads the manual from cover to cover just so I know exactly what I’m doing and can avoid re-work. Whether you are putting together Ikea furniture or a video conference, instructions are important, particularly ones you asked for in the first place. Here are some examples of instructions I have provided that have been ignored this week alone:
- Don’t borrow the expensive conference phone from the board room because you like it better. Or rather if you ‘borrow’ it, put it back when you are done. Don’t make me hunt through 15 meeting rooms to find where you’ve left it. That makes me cranky in ways that I struggle to articulate.
- Do reboot your computer when I ask without arguing. I really do need you to restart. Believe me when I say I know you’re busy and don’t want to restart. I don’t want to have to make you. In the time it took you to argue, you could have rebooted three times already.
- Don’t steal a wireless keyboard and mouse from another person’s desk just because they are away on leave and you want it. This is not the freaking Wild West. Society has rules. Also don’t swear blind that you bought it yourself because I label everything that I give out with the persons name just in case this exact thing happens. It’s embarrassing for everyone when you lie.
Here’s an instruction for free – please treat customer service staff like human beings. Just because I’m helping you doesn’t make me beneath you. I deserve neither your scorn nor your shoutiness. Funnily enough I remember the people who call me by the correct name, or kindly ask about my son, or offer help when I’m limping/heavily pregnant. Manners cost nothing and may even get you bumped up in the queue. And in return, I promise to never judge you or make you feel bad when you forget your password, lose a document, or spill water on your laptop. We’ve all been there.
Do you have one thing that always drives you crazy? Confess in the comments, or join the link up over at My Home Truths!